Privacy Policy

1. Who we are

Dentfix Clinic ("Dentfix", "we") is a dental clinic located at Etfal Hastanesi Sk., Kent Apt. No:2 D:78, 19 Mayıs Mah., 34360 Şişli, İstanbul, Türkiye. We act as the data controller for personal data collected through this website (dentfixturkey.com).

2. What data we collect

• Consultation requests: name, phone number, email address, country, language, treatment interest and any case details or notes you provide through the Smile Planner, contact forms or the WhatsApp pre-chat form.
• Clinical material you choose to share: photos, X-rays or scans you send to us for assessment (health data, processed only with your explicit consent).
• Technical data: basic device and usage information collected by our hosting and security providers (e.g. IP address, browser type) to keep the site fast and secure.

3. Why we process your data

• To review your case and send you a personalized treatment plan and quote (performance of pre-contractual steps at your request).
• To communicate with you via email, phone or WhatsApp about your enquiry and travel arrangements.
• To improve our services and measure the effectiveness of our marketing (legitimate interest / consent where required).

4. Where your data is stored

Consultation requests are stored in our customer-relationship system hosted in the European Union (Zoho, EU data centre). WhatsApp messages are processed by WhatsApp/Meta under their own terms. We do not sell your personal data.

5. How long we keep it

Enquiry data is kept for as long as needed to handle your request and any follow-up care, and afterwards as required by Turkish healthcare and tax regulations. You may ask us to delete your enquiry data at any time (see Section 7).

6. Sharing

Your data is shared only with the Dentfix clinical and patient-coordination team, and with service providers that operate this website and our communications (hosting, CRM, messaging). All providers are bound by data-processing agreements.

7. Your rights

Under the Turkish Personal Data Protection Law (KVKK) and, where applicable, the EU/UK GDPR, you can request access to, correction of, or deletion of your personal data, object to processing, and withdraw consent at any time. To exercise any right, contact us through the contact page or by post at the clinic address above. You also have the right to lodge a complaint with your local supervisory authority.

8. Cookies & analytics

This website uses only essential technical cookies plus, where enabled, privacy-respecting analytics and advertising measurement. Embedded content (YouTube, Facebook, Instagram) may set its own cookies under the providers' policies when you interact with it.

9. Medical disclaimer

Content on this website is for general information only and does not replace a professional medical examination, diagnosis or treatment. Treatment results vary from person to person.

10. Changes

We may update this policy from time to time; the latest version will always be available on this page.